Service Counter Clerk

Hugos Family Marketplace • Grand Forks, ND

11d • Onsite

About The Position

The Service Counter Clerk at Hugo's Family Marketplace provides customer service by handling transactions, answering inquiries, and supporting a positive shopping experience. The role maintains service-counter operations, processes returns and exchanges, and follows store policies. Applicants must be at least 18 years old.

Requirements

• Must be at least 18 years old.
• High school diploma or GED.
• No prior work experience required.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.
• Ability to greet customers and provide excellent service.
• Capability to process returns, exchanges, and refunds efficiently.
• Skill in answering customer questions and addressing complaints.
• Proficiency in operating POS systems.
• Ability to verify receipts, documentation, or identification when required.
• Commitment to maintaining cleanliness and following store policies.
• Effective communication skills.

Nice To Haves

• Some college coursework or related experience.
• 1–2 years in retail, cashier, or customer service roles.
• Experience handling cash, POS systems, or returns.
• Experience resolving customer complaints or issues.
• Basic familiarity with store operations and inventory.

Responsibilities

• Greet customers and assist with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work toward resolving issues.
• Assist with special orders, rain checks, and store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits

• Full-time employees: health, dental, and vision insurance, 401(k), paid time off, and holiday pay.
• Full-time and part-time employees: employee discount and time-and-a-half holiday pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED