Service Counter/Clerk

Kroger•Alvin, TX

11d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Service Counter/Clerk supports meat and seafood customers by answering product questions, sharing information about specials, recommending items, and preparing orders in the correct portion sizes. The role also includes preparing, packaging, labeling, stocking, and inventorying merchandise; checking product freshness and sell-by dates; maintaining required food safety conditions and records; and using department equipment according to company guidelines. The position requires compliance with applicable laws, company guidelines, and safety and food safety procedures. The employee helps maintain a positive, welcoming department, reports discrepancies and safety concerns, and notifies management of accidents, equipment repair needs, and illegal activity. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Follow local, state, and federal laws; safety and food safety regulations; and company guidelines.
Promote trust and respect among associates.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Inform customers about meat specials and recommend meat and seafood items to meet their needs.
Provide customers with fresh or frozen products they ordered in the correct portion size, or as close as possible, to help prevent shrink.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency, and stay current on present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.