SERVICE COUNTER/CLERK

The Kroger Co.•Edmonds, WA

4d•$17 - $25

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
A second language, in speaking, reading and/or writing.

Responsibilities

Adhere to local, state and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Inform customers of meat specials.
Provide customers with fresh or frozen products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend meat and seafood items to help customers get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare, package, label and inventory ingredients in merchandise adequately.
Check product quality for freshness, review sell-by dates and take appropriate action.
Label, stock and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and sense of urgency.
Stay current with present, future, seasonal and special ads.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, accidents involving customers or employees, and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.