Service Counter/Clerk

Kroger•Mercer Island, WA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Provide customers with fresh or frozen meat and seafood products in the requested portion sizes, recommend products, explain specials, and answer questions. Prepare, package, label, stock and inventory merchandise while checking freshness and reviewing sell-by dates. Use meat department equipment according to Company guidelines, maintain required temperatures and logs, and follow food safety and safety procedures. Support department operations by reporting ordering or shipping discrepancies, equipment needing repair, accidents, safety risks, customer or employee issues, and illegal activity to the appropriate manager. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
A second language, speaking, reading and/or writing.

Responsibilities

Follow local, state and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Make customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers of meat specials.
Provide customers with ordered fresh or frozen products in the correct portion size, or as close as possible, to prevent shrink.
Recommend meat and seafood items to help customers get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers and ovens, according to Company guidelines.
Prepare, package, label and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates and take appropriate action.
Label, stock and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency; stay current on present, future, seasonal and special ads.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.