SERVICE COUNTER/CLERK

The Kroger Co.•Stanwood, WA

2d•$17 - $25

About The Position

The Service Counter/Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean, and fresh environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The employee is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers in the meat and seafood department by answering product questions, sharing suggestions and specials, and providing ordered products in appropriate portions. It also involves preparing, packaging, labeling, stocking, and inventorying merchandise; checking freshness and sell-by dates; maintaining required temperatures and logs; and using department equipment according to company guidelines. The clerk follows applicable laws, food and workplace safety requirements, and company procedures, and reports discrepancies, hazards, accidents, maintenance needs, and illegal activity to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Follow local, state, and federal laws, safety and food-safety regulations, and company guidelines.
Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and store.
Maintain knowledge of department products and answer questions or make suggestions.
Inform customers about meat specials.
Provide customers with fresh or frozen products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend meat and seafood items to help customers find the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients in merchandise adequately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency.
Stay current on present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.