Service Counter Clerk
About The Position
The Service Counter Clerk at Hugo's Family Marketplace provides customer service by handling transactions, answering inquiries, and supporting a positive shopping experience. The role maintains service-counter operations, processes returns and exchanges, and follows store policies to support customer satisfaction. Applicants must be 18 years or older. The position is at Hugo's Family Marketplace, Store #7, Pennington Ave, Thief River Falls, Minnesota. It is listed as full time (35 or more hours per week) or part time, with an evening shift and no travel. The salary range is $14.00–$16.00 per hour.
Requirements
- High school diploma or GED.
- Must be 18 years or older to apply.
- No prior work experience required.
- Willingness to learn and follow procedures.
- Ability to interact politely with customers.
- Ability to greet customers and provide excellent service.
- Ability to process returns, exchanges, and refunds efficiently.
- Skill in answering customer questions and addressing complaints.
- Proficiency in operating POS systems.
- Ability to verify receipts, documentation, or identification when required.
- Commitment to maintaining cleanliness and following store policies.
- Effective communication skills.
Nice To Haves
- Some college coursework or related experience.
- 1–2 years in retail, cashier, or customer service roles.
- Experience handling cash, POS systems, or returns.
- Experience resolving customer complaints or issues.
- Basic familiarity with store operations and inventory.
Responsibilities
- Greet customers warmly and assist with their inquiries and needs.
- Process returns, exchanges, and refunds accurately and efficiently.
- Answer customer questions and provide information about products and services.
- Handle customer complaints professionally and work toward resolving issues.
- Assist with special orders, rain checks, or store credits as needed.
- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
- Maintain the cleanliness and organization of the service counter area.
- Follow store policies and procedures to ensure compliance and consistency.
- Communicate effectively with team members and management to facilitate smooth operations.
Benefits
- Full-time employees: health, dental, and vision insurance, 401(k), paid time off, and holiday pay.
- Full-time and part-time employees: employee discount and time-and-a-half holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
