Service Coordinator

J. F. Ahern•Fond du Lac, WI

About The Position

Ahern is seeking a Service Coordinator in Fond du Lac, Wisconsin. This centralized role supports customers and internal departments across the service business, collaborating with service operations and central services to support key processes and deliver customer service. The coordinator supports large and multi-region customers, manages customer portals and compliance requirements, maintains records and documentation, and supports healthcare reporting requirements. The role suits someone who enjoys investigating issues, asking questions, building partnerships, and finding solutions.

Requirements

1–3 years of administrative, customer service, or office support experience.
Strong organizational and communication skills.
Excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office.
Aptitude to learn customer portals, databases, and other business applications.

Responsibilities

Support customers and internal departments across the service business.
Collaborate with service operations, central services, and customers on key business processes.
Support large and multi-region customers.
Manage customer portals and compliance requirements.
Maintain records and documentation.
Support healthcare reporting requirements.
Investigate issues, ask questions, build partnerships, and find solutions.

Benefits

401(k) match
Health benefits
Employee bonus programs, including sharing a significant portion of company profits
Generous paid time off, with the opportunity to purchase additional time off
Paid maternity and paternity leave
Free, full-service mental health care for employees and their families
Wellness programs, including access to on-site fitness centers
Personal development funds
Education assistance
Training and development opportunities
Hybrid and flexible schedules