Service Coordinator

Abode•San Jose, CA

52d•$29 - $32•Onsite

About The Position

Abode Services, a nonprofit organization dedicated to ending homelessness in the Bay Area, is seeking a Service Coordinator for its Housing program in San Jose, California. Abode's mission is to solve homelessness through housing and supportive services, utilizing a Housing First model to provide individualized support. The organization values dignity, smart risks, transparency, and sparking each other's strengths. Abode is committed to a diverse workforce that reflects the communities it serves.

Requirements

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
2 years case management experience providing services to homeless or low-income individuals and/or families.
Driving and transportation of participants when required.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Professional experience in the human services or related field and demonstrated experience with low-income individuals and families.
Basic knowledge and understanding of applicable federal, state, and local laws.
Ability to de-escalate crisis situations with program participants.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Provision of comprehensive housing services to participants, which may include working directly with landlords.
Working closely with other social service partners referring and providing services to participants.
Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.
Create and maintain an Individual service plan and needs assessment for each household.
Meet with the household in person, either in the community or within the home as frequently as needed.
Attend program meetings with internal and external partners to coordinate services and ensure quality services.
Maintain client files, including all necessary documentation.
Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
Document services in a timely manner, using BIRP format.
Attend staff meetings and other agency functions as needed.
Other duties as assigned.