Service Coordinator

St Vincent De Paul•Phoenix, AZ

25d•$18 - $22

About The Position

The Service Coordinator works at SVdP’s shelter or Interim Housing Communities to support daily shelter operations and maintain a safe, welcoming, dignified space for residents. The program’s goal is to help residents heal from the trauma of homelessness and move toward more stable and sustainable housing. The coordinator partners with other personnel to make decisions in the best interest of the group’s safety and must be able to think and act quickly when responding to changes or emergencies. The role calls for a calm, caring, kind, organized, dependable person who works well with different people and can help in stressful situations. The coordinator must maintain professional boundaries with clients, guests, and residents, manage the emotional challenges of a high-needs environment, and demonstrate reliability, emotional resilience, and self-awareness.

Requirements

High school diploma or GED.
At least six months of experience working in social services or patient care.
Must have a Level One Fingerprint Card by the first day of employment.
Must obtain CPR/First Aid within 90 days of hire.
Ability to read, comprehend, speak, and write clearly in English.
Ability to remain calm during emergencies.
Basic computer skills, including navigating the internet, using Microsoft Outlook, and learning and using databases.
Compassionate customer service skills and ability to work well as part of a team.
Ability to stand, walk, bend, reach, and lift more than 50 pounds.

Responsibilities

Welcome, orient, and support residents during intake, their stay, and exit; assist with move-in and move-out and connections to resources.
Maintain accurate electronic records according to approved procedures.
Monitor the space to ensure safety, cleanliness, dignity, and a respectful environment.
Assist with meal service, supply distribution, inventory and tracking, and preparing or disassembling spaces for residents; duties vary by location.
Use the 10–4 Customer Service Rule when interacting with guests, volunteers, and staff.
Identify safety concerns, promptly clean up and report hazards, and complete and report on required safety checks.
De-escalate conflicts and assist with emergencies as needed.
Complete timely and accurate incident reports.
Collaborate with staff, partners, and volunteers; support volunteers and new staff as needed.
Participate in shift communication, trainings, meetings, and special events.
Maintain the cleanliness and organization of sleeping areas, restrooms, common spaces, and work areas.
Support SVdP’s “Let None Be Lost” culture and welcome volunteers and guests.
Complete other tasks assigned by the supervisor.