Service Coordinator

Guardian Veterinary Management LLC • Brewster, NY

25d • $20 - $22 • Onsite

About The Position

Guardian Veterinary Specialists is seeking Service Coordinators for full-time positions with various shift availability. The role supports daily department operations at an independent, privately owned specialty and emergency veterinary hospital in Brewster, New York. Service Coordinators help organize the department, communicate across teams, support the medical team, and ensure clients and patients receive exceptional care. The position involves compassionate client communication, coordinating patient care and appointments, managing medical records and documentation, and following up on tasks and requests.

Guardian describes a collaborative, supportive workplace with continuing education, mentorship, professional development, an on-staff certified life coach and social worker, and opportunities to contribute to community animal welfare through its HEALS nonprofit initiative.

Requirements

• Exceptional communication and client service skills, with a compassionate and professional approach.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent attention to detail and follow-through.
• Strong problem-solving skills and the ability to handle client concerns with empathy and professionalism.
• Ability to collaborate effectively with doctors, technicians, clients, and referring veterinary practices.
• Proactive, dependable, and team-oriented mindset.
• Comfort learning and using veterinary practice management software, including ezyVet.

Responsibilities

• Provide exceptional client service by anticipating needs, addressing concerns, and communicating clearly and compassionately throughout the patient care process.
• Manage phone calls, voicemails, appointment scheduling and confirmations, and follow-up communications with clients and referring veterinarians.
• Coordinate patient updates, medications, discharges, procedures, and special requests with doctors and technicians.
• Obtain records from referring veterinarians and ensure medical histories and diagnostics are received.
• Maintain accurate medical records, follow up on incomplete documentation, and track outstanding tasks to support continuity of care.
• Monitor and respond to departmental memos, communicate priorities, and ensure updates and requests are addressed promptly.
• Coordinate client visitations and owner updates as requested by doctors, ensuring communication is organized, timely, and compassionate.

Benefits

• Competitive hourly pay based on experience, with potential night and weekend shift differentials.
• Sign-on bonus.
• Health, dental, and vision insurance coverage.
• Paid time off (PTO).
• Pet discounts.
• Uniforms provided.
• Continuing education opportunities, mentorship, and professional development.
• Access to an on-staff certified life coach and social worker.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed