Service Coordinator

MERITUM ENERGY GP LLC•Oakland Park, FL

28d•Onsite

About The Position

Pico Propane is seeking a proactive, detail-oriented Service Coordinator for its Fort Lauderdale location. The role coordinates service appointments, establishes new customer accounts, and supports billing, collections, and permitting while maintaining accurate and current records. The successful candidate is customer-focused, communicates effectively, works independently, and is goal-oriented. The position also supports construction projects, subcontractor coordination, administrative tasks, and inventory monitoring. Candidates must pass pre-employment screening and a background check.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
Excellent interpersonal, customer service, and problem-solving skills.
Service-oriented approach and ability to resolve customer concerns.
Proficient computer skills and ability to learn new software.
Attentiveness and patience.
Ability to multitask and adapt, with strong organizational skills.
Proficiency in Microsoft Office, including Excel and Word.
Ability to sit for prolonged periods while using a phone and computer.
Ability to lift up to 20 pounds as needed.
Must pass pre-employment screening and a background check.

Nice To Haves

Experience with Cargas or similar billing and dispatch software.
Experience in the oil and propane industry and/or HVAC or construction.
Notary Public commission.

Responsibilities

Organize, schedule, and dispatch appointments for service requests.
Communicate with contractors, builders, and homeowners by phone, email, or in person to coordinate service schedules and resolve customer concerns.
Set up new customer accounts and maintain accurate records of inquiries, complaints, and comments.
Ensure work orders are posted and accounts are billed correctly and on time.
Assist with collections by following up on past-due accounts and working with customers toward payment resolution.
Coordinate permitting for installations, maintenance, and other projects, including preparing applications and tracking approvals.
Support new construction installations and projects by scheduling site surveys, keeping project files current, and maintaining Cargas accounts.
Coordinate work with subcontractors and ensure accurate, timely billing.
Perform administrative duties such as data entry, filing, answering phones, and preparing reports.
Monitor inventory levels, including tank monitors, and request additional supplies from the Plant Manager.
Perform other related duties as assigned.