Service Coordinator
About The Position
The Service Coordinator connects individuals and families with social assistance services to improve their quality of life. The role assesses client needs and eligibility, develops individualized service plans, and coordinates with community resources, agencies, and service providers to ensure timely and effective support. The coordinator serves as a liaison and advocate for clients, helps resolve barriers to service delivery, manages multiple cases, and maintains detailed records. The position contributes to the well-being and empowerment of vulnerable populations by supporting access to comprehensive social services. The position is with Redwood Coast Regional Center (RCRC), a community-based private nonprofit corporation under contract with the California Department of Developmental Services. RCRC provides intake, assessment, diagnosis, and coordination of community-based services for more than 10,000 children and adults with developmental disabilities in Del Norte, Humboldt, Lake, and Mendocino counties. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 37.5 hours per week.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
- At least 2 years of experience in social assistance, case management, or a related role.
- Strong knowledge of social service programs, community resources, and eligibility criteria.
- Excellent communication and interpersonal skills for engaging effectively with diverse client populations.
- Proficiency in maintaining confidential client records and using case management software.
- Strong organizational and problem-solving skills, including the ability to manage multiple cases, coordinate services, and maintain accurate documentation.
Nice To Haves
- Master’s degree in Social Work or a related discipline.
- Familiarity with local, state, and federal social assistance regulations and compliance requirements.
- Bilingual abilities to support non-English-speaking clients.
Responsibilities
- Conduct comprehensive assessments of client needs and eligibility for social assistance programs.
- Develop and implement individualized service plans with clients and relevant agencies.
- Coordinate and monitor service delivery to ensure clients receive appropriate support in a timely manner.
- Maintain accurate, up-to-date case records, documentation, and reports in compliance with organizational and regulatory standards.
- Advocate for clients to address barriers and facilitate access to community resources and services.
- Collaborate with multidisciplinary teams, including healthcare providers, social workers, and community organizations.
- Provide ongoing support and follow-up to evaluate client progress and adjust service plans as needed.
- Participate in community outreach and education initiatives to raise awareness of available social assistance programs.
