Service Coordinator

Electric Motor Repair•Beltsville, MD

7d•$26 - $44•Onsite

About The Position

EMR is hiring a Service Coordinator at its Beltsville, Maryland commercial service location to support field service operations. The role coordinates scheduling and dispatch for commercial cooking and refrigeration service requests, serving as the communication hub between customers and field technicians. The Service Coordinator helps ensure service calls are scheduled efficiently, resources are used effectively, and customers receive prompt, professional service while maintaining technician productivity. The position manages daily service scheduling, dispatches technicians according to geographic location and technical expertise, monitors work order status, and maintains communication with customers and field staff. It requires strong organization and customer service, effectiveness in a fast-paced environment, and a positive, solution-oriented approach. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Strong customer service skills and a positive, helpful attitude.
Excellent communication, organizational, and computer skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Working knowledge of the local metropolitan service area.
Ability to learn and effectively use the company’s dispatch and service management software.
Understanding of technician skill sets and ability to coordinate resources efficiently.
Strong attention to detail and ability to maintain accurate records.
Ability to remain calm, organized, and effective under pressure.

Nice To Haves

Mechanical aptitude or familiarity with commercial service operations.

Responsibilities

Answer incoming customer calls promptly and professionally, providing exceptional customer service.
Schedule and dispatch service calls by matching technician availability, geographic location, and technical expertise.
Coordinate preventive maintenance, shop repairs, and after-hours service requests to support timely response and completion.
Monitor technician schedules, work order status, and dispatch priorities to maximize productivity and maintain service standards.
Maintain accurate scheduling records and updates in the company’s service management system.
Communicate with customers, technicians, and internal departments to support timely, efficient service delivery.
Perform other administrative and operational duties as assigned in support of the Service Department.

Benefits

Competitive salary and benefits.
Paid vacation and 17 days of PTO accrual per year, prorated in the first year.
401(k) with immediate automatic enrollment at 5% and a discretionary company match.
Medical insurance with four PPO plan options and four coverage levels; prescription coverage is included.
Two dental plan options.
Two vision plan options.
Identity theft protection and legal advice through ID Shield.
Short-term and long-term disability insurance paid 100% by EMR.
Company-paid $15,000 term life insurance, with the option to purchase additional coverage.
Insurance coverage begins on the first of the month after hire.
100% tuition reimbursement after one year of employment for classes with at least 50% job-related material.
Opportunity for additional income through profit-sharing and referral bonuses for hard-to-fill positions.
Ongoing training.
Three paid jury-duty days.
Three paid funeral-leave days.
Eight holidays and two floating holidays per year.
Paid wellness day to attend an annual wellness physical.