Service Coordinator

Quinn Company•Riverside, CA

11d•$21 - $28•Onsite

About The Position

Quinn CAT Rentals is hiring a Service Coordinator to support the Metro and Inland Empire Region. The role coordinates service operations for rental equipment across multiple locations, including technician schedules, equipment repairs, preventive maintenance, inspections, and other daily service activities. The position works with service managers, technicians, branch operations, and vendors to keep equipment available and operating efficiently. The work location is in the Riverside or City of Industry area.

Requirements

At least 2 years of experience in service coordination, dispatch, fleet administration, equipment rental, maintenance administration, parts, or a related field.
Experience scheduling service work, coordinating repairs, managing work orders, or supporting maintenance operations.
Strong organizational, multitasking, and time-management skills.
Excellent communication and customer service skills.
Ability to work effectively with technicians, managers, vendors, and other departments.
Strong attention to detail and ability to manage multiple priorities and deadlines.
Proficiency with computers, Microsoft Office, email, and business software.
Ability to work independently while contributing to a team environment.
High school diploma or equivalent.
Valid driver's license and ability to travel locally as needed.

Nice To Haves

Experience in heavy equipment, construction equipment, equipment rental, automotive dealerships, trucking, or industrial service operations.
Familiarity with Caterpillar equipment, DBS, or fleet-management systems.
Knowledge of preventive maintenance scheduling, parts ordering, service invoicing, warranty administration, or equipment inspections.
Experience supporting multiple service locations or coordinating technician workloads.

Responsibilities

Coordinate daily service operations, equipment repairs, and preventive maintenance across assigned rental locations.
Schedule technicians, service appointments, equipment inspections, and outside repairs.
Open, update, maintain, and close service work orders, ensuring accuracy and timely completion.
Track technician labor hours, monitor work in progress, and assist with service invoicing.
Monitor equipment availability and repair status to help minimize downtime.
Coordinate parts orders, track deliveries, follow up on backorders, and communicate repair delays.
Work with service managers, technicians, branch operations, and vendors to prioritize repairs and service needs.
Assist with vendor repair estimates, purchase orders, and outside service coordination.
Maintain service records, preventive maintenance schedules, equipment inspection reports, and warranty documentation.
Support fleet maintenance programs, safety inspections, and regulatory compliance requirements.
Assist with new equipment receiving, pre-delivery inspections, and equipment preparation.
Track equipment maintenance activities using fleet-management and service software.
Provide internal teams with updates on equipment repairs, maintenance schedules, and service completion.
Identify opportunities to improve service processes, communication, and operational efficiency.
Support regional and companywide service initiatives and special projects as needed.
Follow company safety policies and procedures.
Perform other duties as assigned.