Service Coordinator

Ovation Holdings • Phoenix, AZ

18d • Onsite

About The Position

Phoenix Pumps is hiring a Service Advisor to join its Service Operations team. This fast-paced, customer-facing coordination role manages repair quotes, work orders, and communication among customers, technicians, vendors, and internal teams. The work is heavily focused on communication, organization, and system-based tasks using the P21 ERP platform. The Service Coordinator helps move service jobs efficiently from diagnosis through completion while supporting a strong customer experience.

The role is suited to early-career candidates, recent graduates, or people transitioning from high-volume customer service environments such as food service, retail, or call centers. Phoenix Pumps provides extensive training and support. The position offers a long-term opportunity to grow in industrial service operations and gain experience in business operations, workflow coordination, technical service environments, ERP systems, structured business processes, and professional customer communication.

The structured, hands-on onboarding includes approximately 250 company-wide training modules, role-specific training on quoting, parts, and service workflows, hands-on training with the P21 ERP system, and two weeks of side-by-side training with experienced team members. Ongoing support and development are provided as employees grow in the role.

Requirements

• Strong communication skills, including by phone, email, and in customer interactions.
• High attention to detail and organizational ability.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer proficiency, including data entry, systems, and Excel.
• Comfort learning new software and structured workflows.
• Dependable, coachable, and process-driven mindset.

Nice To Haves

• ERP experience is a plus.
• Experience in food service or hospitality, retail, call centers, or other high-volume customer support environments.
• Early-career status or recent graduation.
• Interest in learning systems, software, and operational workflows.

Responsibilities

• Review technician findings and create accurate repair quotes.
• Communicate with customers about repair status, pricing, and approvals.
• Follow up on open quotes to obtain timely responses and determine next steps.
• Build and manage work orders in the P21 ERP system.
• Coordinate with vendors regarding parts pricing and availability.
• Support scheduling, dispatch coordination, and service workflow as needed.
• Maintain accurate and organized documentation across active jobs.
• Turn around quotes promptly, with a target of 15–30 minutes.

Benefits

• Benefits are offered; specific benefits are not listed.
• Structured, hands-on onboarding and training.
• Ongoing support and development.
• Clear path for growth within the company.
• Stable hours and consistent pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed