Service Coordinator

Trane Technologies • West Columbia, SC

17d • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator in West Columbia, South Carolina. The role plans, coordinates, controls, and directs operational resources, coordinating the execution of service agreements and repair work. This includes procuring appropriate labor and materials to complete work within financial standards. The coordinator interacts with customers and Field Technicians and coordinates job priorities with Service Managers. The work arrangement is onsite Monday through Thursday, with the option to choose the work location on Fridays based on work requirements.

Requirements

• A college or technical-school certificate or degree and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer-service skills and comfort and effectiveness on the phone.
• Organizational skills and the ability to multitask and prioritize daily interruptions.
• Strong attention to detail and comfort working in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources and dispatch and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Communicate and coordinate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interaction with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.
• Coordinate the execution of service agreements and repair work, procuring labor and materials within financial standards.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED