Service Coordinator

iA Financial Group (Industrial Alliance) • Kalamazoo, MI

55d • Onsite

About The Position

As a Service Coordinator, you will play a key role in coordinating dealership service activities, ensuring detailing services are completed efficiently, and supporting service personnel in delivering exceptional results. This position is a great opportunity to showcase your organizational, communication, and customer service skills while contributing to a company that values teamwork, innovation, and service excellence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and growth.

Requirements

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to coordinate multiple tasks and priorities in a fast-paced environment.
• Ability to build positive relationships with customers and team members.
• Basic computer proficiency and the ability to learn new systems quickly.
• High school diploma or GED.
• Valid driver's license.
• Must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Nice To Haves

• Previous experience in customer service, service coordination, dealership operations, or administrative support is considered an asset.

Responsibilities

• Answer incoming calls and provide prompt, professional support to dealerships and service personnel.
• Schedule services and create work orders to ensure dealership needs are met effectively and on time.
• Deliver a premier dealership service experience both in person and over the phone.
• Monitor dealership service activities and ensure services are completed according to requirements.
• Maintain accurate records and ensure proper handling and storage of required documentation.
• Act as the liaison between dealerships and service personnel, communicating special requests and service needs.
• Support business growth by identifying potential sales opportunities and new leads.

Benefits

• Medical, Dental and Vision insurance
• Short- and Long-Term Disability
• 401(k) with company match
• PTO
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED