Service Coordinator
Abode•San Jose, CA
•$29 - $32•Onsite
About The Position
The Service Coordinator provides housing services and service coordination to individuals experiencing homelessness. The role supports housing stability through counseling, referrals to financial and credit counseling and legal services, and development of an individualized housing plan that supports a path to permanent housing stability after financial assistance. The coordinator also connects participants with other necessary supportive services.
Requirements
- Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
- Two years of case management experience providing services to homeless or low-income individuals and/or families.
- Use of a personal vehicle, a valid California driver's license, current auto insurance, and a clean DMV record.
- Ability to work evening and weekend hours as needed.
- Excellent verbal and written communication, organizational, and time-management skills.
- Strong analytical and problem-solving skills and meticulous attention to detail.
- Ability to work independently and collaboratively with teams.
- Professional experience in human services or a related field, including demonstrated experience with low-income individuals and families.
- Basic knowledge and understanding of applicable federal, state, and local laws.
- Ability to de-escalate crisis situations with program participants.
- Proficiency with Microsoft Office programs, systems, and platforms.
- Ability to learn and use required mobile devices and business-related applications.
- Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with a wide variety of internal and external contacts.
Responsibilities
- Provide comprehensive housing services to participants, including working directly with landlords when needed.
- Work with social service partners that refer participants and provide services.
- Coordinate services so participants receive essential supports that improve health and housing outcomes.
- Help residents retain housing and increase independence and self-sufficiency by connecting them to community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
- Refer participants for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to substance abuse or family violence.
- Create and maintain an individual service plan and needs assessment for each household.
- Meet with households in person in the community or at home as frequently as needed.
- Attend meetings with internal and external partners to coordinate services and support service quality.
- Maintain client files and required documentation.
- Communicate frequently with team members to improve systems, solve problems, share resources, and coordinate work.
- Document services promptly using BIRP format.
- Attend staff meetings and other agency functions as needed.
- Perform other duties as assigned.
- Drive and transport participants when required.
Benefits
- Competitive pay of $28.85–$31.74 per hour.
- 19 days of paid time off per year, increasing with tenure.
- 12 paid holidays per year.
- Medical, dental, and vision coverage options for employees, described as 100% coverage.
- Employer-subsidized dependent healthcare options.
- Legal and financial services through the Employee Assistance Program.
- Mental health care service provided by Teledoc.
- Flexible Spending Account options for commuter, healthcare, and dependent care expenses.
- 403(b) retirement plan with employer match and contribution programs.
