Service Coordinator

Metrocare Services•Dallas, TX

33d

About The Position

The Service Coordinator advocates for and represents the desires of people with developmental disabilities in service delivery. The role helps resolve problems between service providers and customers and monitors whether specialized services are being provided and helping customers achieve their desired outcomes. Metrocare is committed to quality, gender-responsive, trauma-informed care for people experiencing serious mental illness, developmental disabilities, and co-occurring disorders.

Requirements

Bachelor’s or advanced degree from an accredited college or university.
One year of experience working with the Intellectual Developmental Disability population, or a master’s degree in a preferred field with zero years of experience.
Basic math skills.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required if operating a personal vehicle on Center property or for Center business. Must be insurable by the Center’s liability carrier when driving a Center vehicle or using a personal vehicle for Center business, and must have an acceptable driving record.
Basic computer skills and ability to use the computer, printer, and necessary software, including Word, Excel, Outlook, and PowerPoint; ability to use the Internet for resources.
Ability to apply common-sense understanding to simple one- or two-step instructions and deal with standardized situations with few or no variables.
Analytical skills, professional acumen, business ethics, understanding of continuous improvement processes, problem-solving ability, respect for confidentiality, and excellent communication skills.
Ability to work independently and self-motivate.
Strong organizational and time-management skills.
Strong oral and written communication skills.
Conduct job responsibilities in accordance with ethical standards, state contracts, appropriate professional standards, and applicable state and federal laws.

Nice To Haves

Bachelor’s or advanced degree in social, behavioral, or human services.
Experience with Askesis.

Responsibilities

Meet with developmental disability customers at their homes, listen to their needs, and help determine which services they require.
Recommend and explain services based on customers’ needs.
Take customers’ initial service requests.
Enter information into the computer system.
Help customers access services that support their desired quality of life.
Meet with customers monthly or quarterly to check that they are receiving needed services, assess service effectiveness, and identify new problems or interventions.
Meet with developmental disability service providers to learn about services, arrange services, advocate for customers, and ensure customers are being cared for.
Assist during crises and help connect customers with services that may prevent future crises.
Serve as the primary customer contact and work toward customer satisfaction.
Perform other duties as assigned.