Service Coordinator/Human Services (Lancaster)
About The Position
Alleghenies United Cerebral Palsy (AUCP) is a nonprofit organization founded in 1955 to support people with physical and intellectual disabilities. Its mission is to help individuals meet basic needs, improve their quality of life, promote independence, and participate in decisions about their services. As a Service Coordinator, you will work with individuals and their support teams to develop, update, and manage personalized service plans. You will coordinate support through paid providers and community resources, helping ensure services meet each person’s needs and goals. The role requires communication, coordination, documentation, and compliance with program requirements. This is a hybrid position with in-office and remote work, as well as community visits in Pennsylvania. Employees must live in Pennsylvania or be willing to travel there for home visits, and must maintain reliable high-speed internet when working remotely. Travel within the assigned region is required. Employment is contingent on successful completion of the listed clearances.
Requirements
- Bachelor’s degree in Social Work, Psychology, Education, Human Services, or a related field.
- Experience working with individuals with disabilities or special needs.
- Strong skills in assessment, planning, and participant-centered service delivery.
- Excellent organizational, communication, and documentation skills.
- Ability to work effectively as part of an interdisciplinary team.
- Familiarity with community support systems, housing resources, health care, and human services.
- Live in Pennsylvania or be willing to travel to Pennsylvania for home visits.
- Maintain reliable high-speed internet access when working remotely.
- Successfully complete the required clearances: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.
Nice To Haves
- Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) is strongly preferred.
Responsibilities
- Collaborate with clients and their teams to develop individualized service plans (ISPs) based on personal goals and priorities.
- Update service plans regularly to reflect life changes and current support needs.
- Coordinate and monitor paid-provider and community-resource services to ensure they meet the individual’s needs, are authorized and used appropriately, and are implemented by knowledgeable staff according to the plan.
- Maintain open communication with support teams and address concerns and updates promptly and effectively.
- Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
- Travel within the assigned region to meet with participants in compliance with their ISPs.
Benefits
- Starting hourly rate of $21, with the opportunity for performance-based increases.
- Flexible schedule.
- No on-call responsibilities.
- 15 agency-paid days off, including 11 holidays.
- 18 PTO days.
- Paid training period.
- Mileage reimbursement.
- Company-provided equipment.
- Tuition reimbursement.
- Medical insurance.
- Company-paid dental insurance.
- Company-paid vision insurance.
- Company-paid life insurance, with the option to add coverage for the employee and family.
- Up to 5% 401(k) match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
