Temporary Human Services Coordinator

The Salvation Army Eastern Territory•Trenton, NJ

About The Position

The Human Services Coordinator represents the local Salvation Army in community groups and events, identifies resources and organizational partnerships, and coordinates community outreach, case management, programs, services, and other human services operations at the Corps Center. The role oversees case managers and volunteers and identifies service patterns to develop solutions that improve the quality and dignity of services provided to the community. The coordinator works alongside Corps Officers on seasonal programs and special events, facilitates staff and volunteer meetings, supports staff development, and ensures human services programs follow Salvation Army standards and mission. The position also supports the Pathway of Hope Initiative and works with the case manager to assess cases and identify appropriate resources and referrals. Additional duties include overseeing client cases and records, maintaining client and community resource databases, preparing monthly reports and statistics, coordinating food orders and Food Bank paperwork, and maintaining administrative workflows, procedures, supplies, and records. The position also performs general Corps office duties and other assigned duties.

Requirements

Four-year degree in Social Work, or a two-year degree combined with experience.
Two years of experience in the field.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Forms.
Valid New Jersey driver's license and clean driving record.
Professional demeanor, organization, ability to learn quickly, and good communication and computer skills.
Knowledge of Mercer County and its community resources.
Strong interpersonal skills and ability to work as part of a team.
Ability to maintain confidentiality in interactions with clients and fellow employees.
Awareness of and sensitivity to the cultural and socioeconomic characteristics of populations served.
Good organizational and timely follow-up skills to ensure concerns are reported clearly and addressed promptly in support of cleanliness and safety.
Understanding and appreciation of The Salvation Army's mission.

Nice To Haves

Master’s degree in Social Work.

Responsibilities

Represent The Salvation Army at countywide nonprofit and organizational meetings and events to identify resources and referrals, share information about local programs, and develop partnerships.
Work alongside the Corps Officer on seasonal programs, including Thanksgiving, Christmas Angel Tree, food and toy distribution, community BBQs, and backpack distribution.
Work with Officers on special events as needed.
Coordinate and facilitate routine staff and volunteer meetings, supervisions, and evaluations alongside the Corps Officer.
Schedule staff training and workshops quarterly or as needed.
Assist Corps Officers in overseeing volunteers, community service workers, and staff.
Maintain accurate volunteer and community service worker records and submit required paperwork on time.
Supervise and coordinate human services programs to ensure services meet Salvation Army standards and mission.
Support the Pathway of Hope Initiative by working with the case manager to enroll eligible families with children under 18 who are experiencing generational or chronic poverty and provide case management consistent with the initiative's policies and procedures.
Build and maintain relationships and partnerships with local organizations for client and case referrals, special events, and community seminars.
Build, update, and maintain a directory of referral resources, contacts, and services using Service Point.
Oversee client cases and the client database, generate and maintain case files, discuss client eligibility with the case manager, and maintain monthly statistics.
Work with the case manager to assess Pathway of Hope cases and identify available solutions, resources, and referrals on a case-by-case basis.
Extract monthly reports from the client database to identify patterns and opportunities to improve services.
Place food orders, submit reports on time, and handle paperwork for the local Food Bank.
Create and maintain a community contacts resource database.
Maintain workflow by studying methods and developing reporting procedures.
Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, and office layout, and implementing changes.
Resolve administrative problems by coordinating report preparation, analyzing data, and identifying solutions.
Answer questions and requests for information.
Maintain supplies inventory, anticipate needs, place and expedite authorized orders, and verify receipt of supplies.
Perform general office duties pertaining to the Corps as directed by Officers and other duties as assigned.