Temporary Human Services Coordinator

The Salvation Army•Trenton, NJ

14h

About The Position

The Human Services Coordinator represents The Salvation Army in community groups and events and coordinates community outreach, case management, programs, services, and other human services operations at the Corps Center. The role identifies community resources and develops partnerships with local organizations to support a holistic approach to services. It also identifies patterns in service delivery and develops solutions to improve quality and dignifying service to the community. The Coordinator works alongside Corps Officers and case managers to support seasonal programs and special events, manage staff and volunteers, oversee human services programs and client cases, maintain records and databases, coordinate food orders, and improve administrative workflows and procedures. The position is temporary.

Requirements

A four-year degree in Social Work, or a two-year degree combined with experience.
Two years of experience in the field.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Forms.
Valid New Jersey driver’s license and clean driving record.
Professional demeanor, organization, ability to learn quickly, and good communication and computer skills.
Knowledge of Mercer County and community resources.
Strong interpersonal skills and ability to work as part of a team.
Ability to maintain confidentiality in interactions with clients and fellow employees.
Awareness and sensitivity to the cultural and socioeconomic characteristics of populations served.
Good organizational and timely follow-up skills to ensure concerns are reported clearly and promptly and addressed appropriately, including concerns related to overall cleanliness and safety.
Understand and appreciate The Salvation Army’s mission.

Nice To Haves

Master’s degree in Social Work preferred.

Responsibilities

Represent The Salvation Army at countywide nonprofit and organizational meetings and events to identify resources and referrals, share information about local programs, and develop partnerships.
Work with the Corps Officer on seasonal programs, including Thanksgiving, Christmas Angel Tree, food and toy distribution, community barbecues, and backpack distribution.
Work with Officers on special events as needed.
Coordinate and facilitate routine staff and volunteer meetings, supervision, and evaluations alongside the Corps Officer.
Schedule staff training and workshops quarterly or as needed.
Assist Corps Officers in overseeing volunteers, community service workers, and staff.
Maintain accurate volunteer and community service worker records and submit required paperwork on time.
Supervise and coordinate human services programs to ensure services meet The Salvation Army’s standards and mission.
Support the Pathway of Hope Initiative with the case manager, including enrolling eligible families with children under 18 who are experiencing generational or chronic poverty and providing case management according to initiative policies and procedures.
Build and maintain relationships and partnerships with local organizations for client and case referrals, special events, and community seminars.
Build, update, and maintain a directory of referral resources, contacts, and services using the Service Point client database.
Oversee client cases and the client database; generate and maintain case files; discuss client eligibility with the case manager; and maintain monthly statistics.
Work with the case manager to assess Pathway of Hope cases and identify suitable solutions, resources, and referrals for each case.
Place food orders, submit reports on time, and handle paperwork for the local Food Bank.
Create and maintain a community contacts resource database.
Maintain and improve workflows, reporting procedures, recordkeeping systems, forms control, and office procedures.
Resolve administrative problems by coordinating reports, analyzing data, and identifying solutions.
Respond to questions and requests for information.
Monitor supplies, anticipate needs, and place and expedite orders with the Corps Officer’s authorization; verify receipt of supplies.
Perform general Corps office duties as directed by Officers and other duties as assigned.