Service Coordinator

MyPath•Green Bay, WI

20d

About The Position

Homes for Independent Living (HIL), a MyPath company, provides individualized services in a variety of residential settings for people with needs ranging from high personal care to complex behavioral support. The Service Coordinator ensures delivery of client services across multiple programs, supervises direct reports, oversees assigned households, and serves as the primary contact among HIL, clients, and guardians. The role may require responding to program emergencies outside normal business hours and traveling to different work locations, training sessions, and meetings. MyPath describes its culture as employee-owned and grounded in passion, accountability, teamwork, openness, and continuous learning and innovation. The organization provides specialized services and dignified care to people with special needs, promoting independent community living. MyPath is committed to diversity, equity, inclusion, and belonging.

Requirements

High school diploma or equivalent.
Valid Wisconsin driver’s license with three years of acceptable driving record.
Personal vehicle with insurance.
Three years of experience in a long-term care setting.
Two years of supervisory experience.
Excellent communication and organizational skills.
Flexibility, autonomy, responsiveness, and a high level of initiative.
Ability to travel to different work locations, training sessions, and meetings.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop and manage individual service plans (ISPs) for assigned clients.
Ensure delivery of services outlined in ISPs for clients across multiple programs.
Respond to program emergencies, including those outside normal business hours.
Ensure medical treatment supplies are available and direct care staff are trained to administer and log required treatments.
Serve as the primary contact for hospital staff regarding emergency treatments and hospital stays.
Oversee household operations, including maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning.
Perform HR and payroll functions for direct reports, including interviewing, orientation, training, performance monitoring and evaluation, coaching, and corrective action.
Manage client funds and valuables responsibly.