Service Coordinator

Jenkins & Wynne Ford • Clarksville, TN

25d

About The Position

Jenkins & Wynne is hiring a friendly, organized, and dependable Service Coordinator in Clarksville, Tennessee. The role supports the Ford, Lincoln, and Honda service departments by helping customers schedule maintenance, repair, and recall appointments. Service Coordinators are often customers’ first point of contact and contribute to a positive experience through clear communication, accurate scheduling, and professional, helpful service. The position involves handling multiple tasks in a fast-paced, team-oriented environment.

Requirements

• Excellent phone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Comfort using computers and learning new scheduling software.
• Ability to remain patient, positive, and solution-oriented when assisting customers.
• Dependability and punctuality.
• Ability to work well in a team environment.
• Willingness to learn basic automotive service terminology and dealership procedures.

Nice To Haves

• Previous customer service, call center, receptionist, or scheduling experience is preferred.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Answer incoming service scheduling calls for the Ford, Lincoln, and Honda departments.
• Help customers schedule maintenance, repair, and recall appointments.
• Enter customer and vehicle information accurately into dealership scheduling systems.
• Ask questions to understand customers’ service needs and schedule appointments accordingly.
• Explain basic scheduling procedures, appointment availability, and dealership services.
• Communicate appointment details, including expected service timeframes and drop-off instructions.
• Answer questions about service appointments and direct complex concerns to the appropriate department.
• Coordinate with service advisors and other team members to support accurate scheduling and a smooth customer experience.
• Maintain a professional, friendly, and helpful attitude during customer interactions.
• Follow dealership processes and maintain accurate customer records.

Benefits

• $15 per hour, paid weekly
• Paid holidays
• Competitive earned vacation time
• 401(k) retirement plan with company match
• Health, dental, and vision insurance
• Health Savings Account (HSA) options
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for professional growth and development
• Training and ongoing support
• Complimentary tickets to events at F&M Bank Arena
• Workplace events, including food truck visits
• Employee appreciation celebrations and special events
• Employee appreciation program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed