Service Coordinator

Big O Tires•Osage Beach, MO

21d

About The Position

Big O Service Coordinators coordinate shop operations and perform sales and operational duties accurately and promptly in accordance with company programs, policies, and procedures. The role includes promoting products and services, assisting customers, completing sales transactions and documentation, supporting store operations, and performing basic vehicle maintenance and tire services. Employees must follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

Be at least 17 years of age with parental consent, or older.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to demonstrate accuracy and thoroughness to ensure quality work.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Ability to safely operate vehicles with automatic and manual transmissions.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to remain stationary (standing and/or driving) for up to nine hours per shift.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
One year or more of experience in an automotive shop environment.
Strong verbal communication skills.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.

Responsibilities

Inspect vehicles and review owner’s manual maintenance requirements to prioritize and promote needed products and services.
Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
Conduct accurate sales transactions and notify a supervisor of sales, cash, or operating discrepancies.
Manage ticket average and profitability and assist the store manager in meeting company expectations.
Receive and dispatch telephone calls in accordance with company policy.
Provide fast, friendly customer service and handle questions and complaints courteously and efficiently.
Protect company assets by cleaning, maintaining, and storing tools and equipment properly.
Clean facilities and maintain the internal and external store appearance to Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving them to and from service areas as needed.
Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; torque wheels properly; check and fill fluids; and check and replace filters and lights.
Check in vendors, receive merchandise, and stock shelves properly.
Complete daily Today’s Class Technician training and other required training on time.
Assist in training new employees as needed.