Service Coordinator

WILLIAM R NASH GROUP•Tamarac, FL

22d•Onsite

About The Position

William R. Nash is seeking a Service Coordinator for its Service department. The role supports the Service Coordination Module by entering and retrieving client database and new-call information and inputting daily service-related projects. It also assists with billing and collections, and with producing estimates and proposals. The coordinator works directly with Service Management and field service personnel remotely and supports the Operations team with detailed information to help grow the business. The position is based at the Florida Office in Tamarac, Florida. It is non-exempt and reports to the Service Manager. Salary is commensurate with experience; benefits are offered. The role requires coordinating service calls, technician dispatch and scheduling, materials procurement, project documentation, and communication with clients and internal departments. Employees are expected to follow safety, health, and loss-prevention rules and wear required personal protective equipment.

Requirements

At least two years of experience in HVAC, plumbing, mechanical, dispatching, coordinating, and/or estimating fields.
Contract knowledge and ability to review contracts.
Ability to complete the Human Resources onboarding process and Safety Orientation training independently, understand the instructor's content, and pass associated exams without an interpreter.
Ability to understand and communicate in English to receive and follow workplace safety instructions and communicate directly with a supervisor; reasonable accommodations will be provided as required by applicable law.
Excellent written and verbal communication skills.
Ability to learn the Sage financial and labor reporting system.
Experience with Excel, Word, Bluebeam, and Service Fusion.
Ability to read and create estimation worksheets.
Excellent interpersonal, organizational, and presentation skills.
Self-motivated and punctual.
Ability to manage multiple tasks and maintain excellent internal and external follow-up.
Professional and polished appearance and speech.
Ability to share on-call duties.

Nice To Haves

Commercial, industrial, or institutional experience.
Bilingual ability.

Responsibilities

Strengthen customer relationships and communicate with clients.
Assist with weekly spreadsheets for meetings.
Assist with service project billing and invoicing to clients, as well as billing and collections.
Assist with reception of new service calls from clients.
Assist with dispatching and scheduling service technicians, providing accurate information for customer locations.
Assist Service Management with obtaining material pricing and lead times.
Assist with creating estimates, quotes, and proposals for service-related projects.
Work with Accounts Payable and Accounts Receivable on service-related matters.
Assist with oversight of vendor and subcontractor invoice approvals.
Pre-plan and coordinate material procurement.
Assist technicians with fleet and safety compliance.
Assist with field manpower and project coordination.
Document and track job progress.
Support the Operations team with detailed information to help grow the business.
Identify and avoid risks that could affect the company.
Check in with building personnel before performing work and observe applicable safety, health, and loss-prevention rules, practices, procedures, and instructions.
Wear personal protective equipment required for safe job performance.