Service Coordinator

You Thrive Florida•Spring Hill, FL

19d•$16 - $16

About The Position

The Service Coordinator assists the Program Manager with daily oversight and coordination of services that provide nutritionally balanced meals, nutrition education, and nutrition risk screenings to Floridians age 60 and older. Services are delivered at dining facilities, including senior centers and other community focal points. The position is located within Hernando, Sumter, Lake, or Polk County and may be relocated with sufficient notice. Ongoing travel to other facilities or counties may be required. The role coordinates and monitors meal-site activities, supports client intake and recordkeeping, trains meal-site staff and volunteers, and assists with outreach, reporting, and emergency communications. The work involves frequent interaction with others in an office environment, frequent use of office equipment, and occasional outdoor work and vehicle operation.

Requirements

One year of experience working with the elder population; an equivalent combination of education and experience may be considered.
Valid Florida driver’s license and valid insurance.
Ability to work with limited direction and knowledge of organizational methods.
Ability to complete work accurately.
Ability to communicate effectively orally and in writing.
Ability to establish effective working relationships with supervisors, peers, vendors, and clients.
Ability to compile data from various sources and departments.
Ability to type at least 40 words per minute.
Expertise with word-processing and Windows-based applications.
Ability to use a personal computer and general office equipment.
Customer-service skills, including the ability to deal with difficult individuals.
Ability to work in a multitasking environment and maintain client and staff confidentiality.
Must meet applicable federal, state, and local legal requirements and background checks or clearances for working with a vulnerable population.
Physical ability to talk, stand, sit, squat, kneel, use fingers, arms, hands, and legs, walk, stretch and reach, handle and grasp, climb, bend, turn, balance, push and pull, use depth perception, carry and lift up to 65 pounds, and drive.
Correctable eyesight and hearing.

Nice To Haves

Associate’s degree in a Human Services-related field from an accredited college or university preferred.

Responsibilities

Oversee client recordkeeping, including assessments, reassessments, and eligibility determinations.
Maintain client records and enter client information into relevant databases.
Complete intake forms and refer clients to appropriate resources as needed.
Coordinate and train meal-site staff and volunteers on health and safety standards and state and federal guidelines.
Provide monthly activity calendars for assigned meal sites and nutrition education materials to active clients.
Monitor and project weekly and monthly meal counts and ensure required meal-site paperwork is completed, including meal records, meal orders, sign-in sheets, temperature logs, and activity records.
Collect donations at assigned meal sites.
Develop meal delivery route sheets and occasionally assist with Home Delivered Meals delivery or serving at meal sites.
Assist the Community Outreach Coordinator with program promotion.
Assist with report preparation and preparation for monitoring activities.
Contact clients during an emergency or disaster.
Participate in regular safety, storm, and fire drills.
Maintain confidentiality of client, staff, and agency information.
Maintain professionalism, a positive image, and effective working relationships with coworkers, clients, and community contacts.
Follow You Thrive Florida policies and procedures, including personnel, occupational health and safety, and payroll policies.
Attend and actively participate in assigned training programs and meetings.
Perform additional duties as directed by a supervisor, management staff, or program director.