Service Coordinator

Encore Fire Protection • Wareham, MA

25d • $55,000 - $75,000

About The Position

The Service Coordinator is a member of the Operations team, coordinating daily service operations for a specific geographic region. The role manages schedules for up to 10 technicians, optimizes productivity by matching work to technician skills and route efficiency, and helps provide a seamless experience for customers and technicians. The position also offers a potential advancement path into Project Management, Operations Management, Analysis, or Sales.

Requirements

• A college degree or two or more years of experience in customer service, project coordination, or facility services is preferred.
• Willingness and ability to learn new technology; training is provided for the ServiceTrade platform, with initiative expected in developing skills.
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to every interaction.
• Ability to stay calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Nice To Haves

• Familiarity with local geography is a plus but is not required.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity and revenue by scheduling work according to technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies and ensure adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to improve efficiency and customer experience.
• Handle customer interactions and resolve issues effectively.

Benefits

• Performance-based bonus opportunity tied to personal output, effectiveness, and contributions.
• Flexible dress code and branded Encore swag.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid $50,000 life insurance policy.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed