Service Coordinator

Abode • Watsonville, CA

21d • Onsite

About The Position

The Service Coordinator provides housing services to individuals experiencing homelessness through Abode Services’ Resetar program in Watsonville, California. The role supports housing stability through counseling, referrals to financial and credit counseling and legal services, and development of individualized housing plans that map a path to permanent stability after financial assistance. The coordinator also connects participants with other supportive services based on their needs, goals, and strengths.

The position works with participants, landlords, social-service partners, and internal and external teams to coordinate services and improve housing and health outcomes. It includes maintaining service plans, needs assessments, and client files; meeting with households in the community or at home as needed; documenting services in BIRP format; and attending program and agency meetings. The role is onsite and may require evening and weekend hours as needed, as well as driving participants when required.

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• Two years of case management experience providing services to homeless or low-income individuals and/or families.
• Valid California driver’s license, current auto insurance, personal vehicle, and clean DMV record are required.
• Ability to work evening and weekend hours as needed.
• Excellent verbal and written communication, organizational, and time-management skills.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Professional experience in human services or a related field and demonstrated experience with low-income individuals and families.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Ability to de-escalate crisis situations with program participants.
• Proficiency with Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

• Provide comprehensive housing services to participants, which may include working directly with landlords.
• Work with social-service partners to refer participants and provide services.
• Coordinate services so participants receive essential support to improve health and housing outcomes.
• Help residents retain housing and increase independence and self-sufficiency by connecting them with community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
• Refer participants for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to substance abuse or family violence.
• Create and maintain an individual service plan and needs assessment for each household.
• Meet with households in person in the community or at home as frequently as needed.
• Attend meetings with internal and external partners to coordinate services and support service quality.
• Maintain client files and required documentation, documenting services promptly in BIRP format.
• Communicate with team members to improve systems, solve problems, share resources, and coordinate work.
• Attend staff meetings and other agency functions as needed.
• Perform other duties as assigned.
• Drive and transport participants when required.

Benefits

• Competitive pay of $28.85–$31.74 per hour.
• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, listed as 100% coverage.
• Employer-subsidized dependent health care options.
• Employee Assistance Program with legal and financial services.
• Mental health care service provided by Teladoc.
• Flexible Spending Account (FSA).
• Commuter benefits.
• Health care and dependent care benefits.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level