Service Coordinator

Services for the Underserved•New York, NY

17d

About The Position

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families receiving Rapid Rehousing or Homelessness Prevention services through the SSVF program. The role maintains regular contact with participants to monitor progress and deliver core SSVF services. The coordinator develops and updates comprehensive Housing Stability Plans to help participants improve housing stability, secure or maintain permanent housing, and achieve goals related to their services. The coordinator also assesses client strengths, needs, abilities, and preferences, and coordinates services with the broader SSVF team. The position provides person-centered case management, referrals, advocacy, and assistance navigating human services systems, including Department of Veterans Affairs services and entitlements, public benefits, and housing resources. Work includes meeting participants in the field, at VA sites, shelters, residences, and public benefits offices, with fieldwork expected to account for up to 40% of the workweek. Occasional after-hours crisis response may be required for intensive case management. The role includes maintaining participant documentation and program compliance, coordinating temporary financial assistance, working with community partners, and participating in program and agency meetings and trainings. S:US describes its culture as grounded in respect, integrity, support, maximizing individual potential, and continuous quality improvement. The organization offers health and wellness resources, generous PTO, and professional development.

Requirements

At least 3 years of case management experience, or a combination of lived experience and professional work in the field.
Ability to travel by public transit to engage veterans across the S:US service area and in the field, up to 40% of the workweek.
Ability to communicate effectively with people served, S:US team members, and other stakeholders.
Proficiency with Microsoft Windows, Microsoft Word, Excel, and Outlook.
Ability to multitask and work in a fast-paced environment.
Strong organizational, communication, and writing skills.
Proper phone and email etiquette.
High energy level to complete assigned work and meet deadlines.
Ability or willingness to attend occasional events outside normal business hours.

Nice To Haves

Experience with electronic database systems such as AWARDS.
Experience with homeless families and/or veteran services.
Veteran of the U.S. Armed Forces.

Responsibilities

Provide resources, core SSVF supportive services, and referral assistance to a caseload of program participants to support access to safe, affordable permanent housing.
Help veterans navigate human services systems, including VA services and entitlements, public benefits, and housing resources.
Provide person-centered case management using a progressive engagement model to help veteran families achieve housing stability goals.
Develop, assess, and monitor Housing Stability Plans and veterans’ resources in coordination with SSVF staff and other S:US programs.
Meet with participants in the field, at VA sites, shelters, residences, and public benefits offices; conduct fieldwork for up to 40% of the workweek.
Maintain regular contact with participants to monitor progress and respond to service needs, including through home visits and fieldwork.
Develop and implement individualized housing stability plans addressing barriers to Homelessness Prevention and Rapid Rehousing services.
Complete documentation required for funding compliance and agency quality assurance standards.
Assist participants in identifying and accessing healthcare, employment and income supports, VA services and benefits, and other supportive services.
Advocate for veterans and veteran families with community service providers and agencies.
Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with participants and the social service team.
Assist veteran families with housing search and placement, access to program services and community supports, and maximizing income and benefits.
Coordinate Temporary Financial Assistance with third parties and agency personnel.
Cultivate relationships with funding and monitoring entities, faith-based organizations, social service providers, and community partners.
Participate in community collaborations and activities.
Obtain and track documentation for all veteran households on the caseload.
Initiate and complete case closure when appropriate.
Participate in SSVF and agency meetings.
Provide occasional after-hours crisis response for intensive case management as needed.
Respond to participant needs promptly, accurately, courteously, and respectfully; model appropriate behavior.
Represent the organization positively and appropriately to outside resources.
Complete assigned agency and SSVF program trainings, as well as other tasks assigned by the manager.
Maintain strict confidentiality for clients and staff, sharing information only with those who need to know.