Service Coordinator

Cleveland Brothers Equipment Co•Pittston Township, PA

55d•Onsite

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals. Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Wilkes Barre shop by ensuring the efficient flow of documentation and supplies from various sources.

Requirements

Thorough understanding of shop practices and procedures focusing on work order processes
Knowledge of product and part inventory, diesel and gas engines
Working skills in researching and ordering of parts coupled with computer supported clerical ability
Proven ability to organize and prioritize work based on time constraints
Strong communication skills for dealing with customers and fellow employees
Clerical experience in a service shop demonstrating increased responsibility or an equivalent combination of training and experience acceptable to Company.

Responsibilities

Open & close master and sub work orders
Enter time into Time Collection System and prepare and process required paperwork
Order & distribute materials for shop personnel
Research literature
Verify, record, maintain, & submit specific service shop records
Substitute for other positions and other functions as assigned by necessity
Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
Enter personnel time into time collection system and generate all required paperwork
Advise concerned parties on status of jobs
Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
Research part numbers from data base, and computer inventory records
Maintain up-to-date files of product catalogues and technical data
Order parts by computer for repairs from either inside or outside the Company and oversee distribution
Accept payments for services
Keep logs of repairs performed, customer calls, and parts required
Compile reports on service employees hours, repair time on customer equipment, and machine history
Initiate warranty claims and credit unused or defective parts against work orders
Schedule repair work in absence of supervision
Coordinate record keeping with sales and administrative personnel
Receive payments and credit to work order when completed
Operate basic office equipment
Perform other work related duties as required