Service Coordinator

Services For The Underserved, Inc.•New York, NY

19d•$50,000 - $60,000•Onsite

About The Position

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families participating in Rapid Rehousing or Homelessness Prevention services through the SSVF program. The coordinator maintains regular contact with participants to track progress, deliver core SSVF services, assess strengths and needs, and coordinate services with the broader SSVF team. The role develops and monitors individualized Housing Stability Plans to help participants improve housing stability, secure or maintain permanent housing, and pursue other goals related to their services. It includes case management, housing search and placement support, referrals, advocacy, and coordination of Temporary Financial Assistance. The coordinator documents services and maintains compliance with funding and agency quality assurance requirements. The position is based in person and includes fieldwork, with travel to engage veterans at locations such as VA sites, shelters, residences, and public benefits offices for up to 40% of the workweek. Occasional after-hours crisis response may be needed for intensive case management.

Requirements

At least 3 years of case management experience, or a combination of lived experience and professional work in the field.
Ability to travel via public transit to engage veterans across the S:US service area and in the field, up to 40% of the workweek.
Ability to communicate effectively with people served, S:US team members, and other stakeholders.

Nice To Haves

Demonstrated proficiency with Microsoft Windows, Word, Excel, and Outlook.
Experience with electronic database systems, such as AWARDS.
Experience with homeless families and/or veteran services.
Ability to multitask and work in a fast-paced environment.
Solid organizational skills and strong communication and writing skills.
Proper phone and email etiquette.
High energy level to complete assigned work and meet deadlines.
Willingness to attend occasional events outside normal business hours.
U.S. Armed Forces veteran status.

Responsibilities

Provide core SSVF supportive services, resources, and referral assistance to a caseload of program participants.
Help veterans navigate Department of Veterans Affairs services and entitlements, public benefits, housing resources, and other human services systems.
Provide person-centered case management using a progressive engagement model.
Develop, assess, update, and monitor Housing Stability Plans with participants, SSVF staff, and other S:US programs.
Meet participants in the field, including at VA sites, shelters, residences, and public benefits offices; conduct home visits and other fieldwork.
Maintain regular contact with participants to monitor progress and respond to service needs.
Complete individualized housing stability plans addressing barriers to Homelessness Prevention and Rapid Rehousing.
Complete documentation required for funding compliance and agency quality assurance standards.
Assist participants in accessing healthcare, employment and income supports, VA services and benefits, and other supportive services.
Advocate for veteran families with community service providers and agencies.
Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with participants and the social service team.
Assist veteran families with housing search and placement, program services, community-based supports, and maximizing income and benefits.
Coordinate Temporary Financial Assistance with third parties and agency personnel.
Cultivate relationships with funding and monitoring entities, faith-based organizations, social service providers, and community partners.
Participate in community collaborations and activities, SSVF meetings, and agency meetings.
Obtain and track documentation for veteran households on the caseload.
Initiate and complete case closure when appropriate.
Provide occasional after-hours crisis response for intensive case management as needed.
Respond to participants promptly, accurately, courteously, and respectfully; model appropriate behavior and represent the organization positively.
Complete assigned agency and SSVF program trainings and other tasks assigned by the manager.
Maintain confidentiality of client and staff information, sharing it only with those who need to know.