Service Coordinator

National Church Residences•Valdosta, GA

43d•Onsite

About The Position

The Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery. This role involves acting as a liaison to community agencies, monitoring service provision, developing a resource directory, organizing educational events, identifying partners for health services, assisting participants in building informal support networks, and engaging volunteers. The Service Coordinator also manages individual participant services through a person-centered assessment, intervention, and monitoring process, including outreach, assessments, collaboration with colleagues, providing customer service, assisting with community services to address social determinants of health, and adhering to follow-up schedules. Additional duties include performing miscellaneous tasks, building rapport with participants while maintaining professional boundaries, managing time independently, responding to communications professionally, and accurately recording labor time. The role also requires timely electronic and written documentation, completion of required forms, care plans, and monitoring, as well as submitting documentation for funder and quality performance reports.

Requirements

High School Diploma or GED required.
Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population.
Demonstrated working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
Good communication, comprehension and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test.
Ability to apply common sense understanding to carry out detailed instructions.
Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
Ability to speak, read, write and understand English.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Ensures all care is provided with respect and dignity for individuals.
Reports all complaints made by individuals and/or families to the appropriate supervisors.
Reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Advocate individuals’ personal preferences and right to self-determination.
Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Nice To Haves

A bachelor’s degree in social work or a related field is preferred.

Responsibilities

Coordinate programs and activities for eligible individuals on a group basis.
Serve as a liaison to community agencies, network with community service providers, and seek out new services.
Monitor the ongoing provision of services from community agencies and document participant usage.
Develop and maintain a Resource Directory of state and/or local service providers.
Organize educational events on subjects relating to health care, agency support, life skills, and referral sources.
Identify partners to provide health services and screenings to participants.
Assist participants in building informal support networks.
Engage volunteers within the community and/or property when appropriate.
Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
Conduct telephonic and/or in-person participant assessments and screenings.
Collaborate and communicate appropriate information with care and service colleagues.
Provide quality customer service to all eligible individuals.
Assist participants in acquiring and utilizing desired community services.
Adhere to a follow-up and monitoring schedule.
Perform miscellaneous and specially requested tasks as needed.
Build rapport with participants, while maintaining appropriate professional boundaries.
Manage time independently, completing required tasks and documentation within identified time frames.
Respond to all communications in a timely and professional manner.
Accurately record labor time according to program and employer policy and procedures.
Complete timely electronic and written documentation within required documentation systems.
Complete all required forms with all participants who want to utilize the Service Coordination program.
Complete Care Plans and monitoring of plans with participants.
Submit documentation needed for funder and quality Performance Reports.