Service Coordinator

JLL•Cambridge, MA

34d•$54,800 - $67,200•Onsite

About The Position

The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction.

Requirements

High School Diploma
Two or more years of relevant experience
Excellent customer service and relationship building skills
Strong organizational, interpersonal, and communication skills
Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary

Nice To Haves

Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry
Working knowledge of audio-visual equipment located in conference rooms
Mailroom experience

Responsibilities

Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
Coordinate with internal teams to schedule service dates for open work orders
Escort scheduled visitors and vendors as necessary
Conduct daily walkthroughs to ensure clean and organized office environments
Identify opportunities for improved operations and service excellence
Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace
Review, reformat, and create Standard Operating Procedures for facility operations tasks
Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support
Coordinate solutions across various services to maintain operational efficiency
Assist with scheduling and tracking client projects from start to completion
Proactively develop and maintain client relationships ensuring expected service levels are achieved
Ensure consistent delivery of exceptional customer service
Respond to and follow through on requests for information
Maintain detailed communication records
Communicate effectively with all levels of management with minimal supervision
Greet, host, and provide support for guests, visitors, and employees
Assist visitors and employees with wayfinding
Answer all incoming calls
Manage visitor and parking requests
Update phone lists, SOPs, and other administrative duties as requested
Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group)
Assist with coordination and scheduling of office/building maintenance activities
Support onsite mailroom with packages/deliveries
Prepare postage/labels for mail/UPS/FedEx, courier services, etc.
Any and all other duties and tasks as assigned