Service Coordinator/Human Services (Lancaster)
About The Position
Alleghenies United Cerebral Palsy (AUCP) is a nonprofit organization founded in 1955 that supports people with disabilities in meeting basic needs, improving quality of life, promoting independence, and participating in decisions about their services. AUCP serves more than 4,000 people aged 18 and older, with staff throughout Pennsylvania. The Service Coordinator works with individuals and their support teams to develop, update, and manage personalized service plans. The role coordinates and monitors paid services and community resources to ensure support meets each person’s needs and is authorized, appropriately used, and delivered by knowledgeable staff in accordance with the plan. The position requires client-centered communication, coordination, documentation, and compliance with applicable program requirements. This is a hybrid position involving in-office and remote work, as well as community visits in Pennsylvania. The employee must live in Pennsylvania or be willing to travel there for home visits and must maintain reliable high-speed internet when working remotely. Travel within the assigned region is required. Employment is contingent on successful completion of required background and related clearances. The employer notes that outside employment will be discussed during the hiring process to identify potential conflicts of interest.
Requirements
- Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
- Experience working with individuals with disabilities or special needs.
- Strong assessment, planning, and participant-centered service delivery skills.
- Excellent organizational, communication, and documentation skills.
- Ability to work effectively as part of an interdisciplinary team.
- Familiarity with community support systems, housing resources, health care, and human services.
- Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
- Must maintain reliable high-speed internet access when working remotely.
- Successful completion of required clearances: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.
Nice To Haves
- Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) is strongly preferred.
Responsibilities
- Collaborate with clients and their support teams to develop individualized service plans (ISPs) based on personal goals and priorities.
- Regularly update service plans to reflect life changes and current support needs.
- Coordinate and monitor paid providers and community resources to ensure services meet the individual's needs, are authorized and used appropriately, and are implemented by knowledgeable staff according to the plan.
- Maintain open communication with support teams to address concerns and updates promptly and effectively.
- Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
- Travel within the assigned region to meet with participants in compliance with their ISPs.
Benefits
- Flexible schedule
- No on-call responsibilities
- 15 agency-paid days off, including 11 holidays
- 18 PTO days
- Paid training period
- Mileage reimbursement
- Company-provided equipment
- Tuition reimbursement
- Medical insurance
- Company-paid dental insurance
- Company-paid vision insurance
- Company-paid life insurance, with the option to add coverage for the employee and family
- Up to 5% 401(k) match
- Starting hourly rate of $21, with the opportunity for performance-based increases
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What This Job Offers
Job Type
Full-time
