Service Coordinator
HENNIG INC•Machesney Park, IL
•$50,000 - $60,000•Onsite
About The Position
This role is responsible for a variety of administrative and coordination tasks to support service teams and ensure efficient operations. Key duties include data entry, tracking employee hours and job costs, creating quotes and sales orders, developing standard operating procedures, scheduling service trips, managing shipments, and communicating with customers regarding issue status.
Requirements
- Four yr. degree preferred or 5 yrs. related manufacturing experience.
- Proficient in Excel, PDF'S, Word, and Windows is desirable.
- Strong organizational skills, and proficient with verbal and written communications.
- Experience with ISO 9001:2000 Quality Standard, Procedures & Work Instructions, Performance goals and objectives, Continuous Improvement Initiatives.
Nice To Haves
- On the job training
Responsibilities
- Entering per diem on a weekly basis.
- Entering and tracking employee hours.
- Job site cost tracking.
- Creating quotes and sales orders.
- Creating S.O.P for the service teams.
- Assisting with scheduling sites.
- Booking hotel, flights, and cars for service trips.
- Importing service documents into system.
- Assisting with job site coordination.
- Coordinating Shipments to sites.
- Reporting to customers status of open/closed issues.
- Coordinate to ensure pricing, procurement and delivery of equipment, materials, and services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
