Service Coordinator

Joe Warren & Sons Co., Inc.•Brentwood, NH

7h•$65,000 - $75,000•Onsite

About The Position

Joe Warren & Sons Company, Inc. is seeking a Service Coordinator to support daily service operations for its New Hampshire team. The role coordinates technician schedules, dispatches service calls, and maintains communication with customers and internal departments. The coordinator helps maximize technician productivity, ensure timely service delivery, and provide a positive customer experience in a fast-paced service environment. The position reports directly to the NH Service Manager and is based in person in Brentwood, New Hampshire. The Service Coordinator receives and processes service requests; creates and adjusts technician schedules; assigns technicians based on skills, location, availability, and job requirements; and maintains an accurate dispatch board. The role also serves as a primary customer contact for scheduling and service updates, coordinates with the Parts Department and other teams, maintains accurate service orders and customer records, and helps identify improvements to service coordination processes. This is a full-time, salaried exempt position with a stated schedule of 7:00 a.m. to 4:30 p.m. The annual salary range is $65,000–$75,000. Applicants must be authorized to work in the United States without employer sponsorship. The company offers a supportive, family-oriented environment that values teamwork, accountability, and professional growth.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in customer service, dispatching, scheduling, or a related operational support role.
Strong organizational and time-management skills, including the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills and a customer-focused approach.
Sound judgment, problem-solving abilities, and attention to detail.
Ability to work independently and collaborate effectively with technicians, management, and other departments.
Proficiency in Microsoft Office and general business software.
Ability to remain professional, adaptable, and solution-oriented in a fast-paced environment.
Applicants must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Experience in commercial service, HVAC, refrigeration, food equipment, or a similar field.
Experience with dispatch or service management systems.
Familiarity with New Hampshire geography and surrounding service territories.

Responsibilities

Receive, prioritize, and process incoming service requests through phone, email, and other communication channels.
Create, manage, and adjust daily technician schedules for emergency, scheduled, and follow-up service calls.
Assign technicians based on skill set, geographic location, availability, and service requirements to maximize efficiency and productivity.
Maintain an accurate, real-time dispatch board reflecting technician assignments, service progress, and job status.
Monitor current and upcoming service workloads, identify scheduling conflicts, and coordinate necessary adjustments.
Collaborate with the Massachusetts Service Department as needed to balance workloads and optimize technician resources.
Act as a primary customer contact for service requests, scheduling, and job status.
Provide timely updates about technician availability, appointment changes, service progress, and follow-up requirements.
Address customer questions and concerns professionally, escalating issues to the NH Service Manager when appropriate.
Accurately enter and maintain service orders and customer account information in company systems.
Communicate service order updates, pricing information, and quote status as appropriate.
Coordinate with the Parts Department to confirm parts availability and support timely scheduling of service work.
Maintain effective communication with technicians, service management, and other departments to support daily operations.
Identify operational challenges and recommend improvements to scheduling, communication, and service coordination processes.
Follow company safety policies and procedures.
Perform other related duties as assigned by management.

Benefits

Comprehensive medical insurance.
Free dental insurance.
Vision insurance.
Company-funded Health Savings Account (HSA).
401(k) retirement plan with a 4% Safe Harbor match.
Company-provided life insurance.
Short- and long-term disability coverage.
Competitive compensation with regular performance reviews and opportunities for increases.
Performance bonuses and quarterly company-wide incentive program payouts.
Nine company-paid holidays.
Paid time off.
Career advancement and professional development opportunities.
Employee referral bonuses.
Supportive, family-oriented work environment.