Service Coordinator

Tony's Plumbing • Modesto, CA

21d • $23 - $27 • Onsite

About The Position

Tony’s Plumbing, Heating & Air is hiring a Service Coordinator to organize the daily service schedule and help ensure technicians are prepared, productive, and matched with appropriate customer calls. The role is suited to someone who can thrive in a fast-paced, customer-facing environment, solve problems quickly, coordinate changing priorities, and support a positive experience for customers and the team. Home services experience is not required; the company will provide training in the trade and ServiceTitan.

The Service Coordinator works with technicians and the Service Manager to support daily operations, customer communication, accurate service-call documentation, and administrative follow-through. The position is onsite, Monday through Friday, from 7:00 AM to 4:00 PM, with occasional overtime. Compensation is $23–$27 per hour, depending on experience.

Requirements

• 1–2+ years in a fast-paced, customer-facing coordination role, such as restaurant management, hotel front desk, event planning, service coordination, dispatch, or call center.
• Experience with scheduling, reservation, POS, or CRM software.
• Comfort with Microsoft Office, plus strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Ability to manage many priorities at once without losing details.
• Strong problem-solving ability and ability to work independently and as part of a team.

Nice To Haves

• Home services experience is a plus, but is not required.

Responsibilities

• Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency.
• Match technicians to service calls based on skills, location, urgency, and customer needs.
• Adjust schedules when challenges arise, jobs run long, or appointments change.
• Prepare technicians for calls with customer history, equipment information, open estimates, and other relevant details.
• Communicate with customers about appointments, arrival times, delays, and changes.
• Handle inbound calls professionally, resolve customer concerns, and support a positive customer experience.
• Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments.
• Partner with the Service Manager to support technician performance and daily operations.
• Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan.
• Maintain accurate customer records and assist with job costing, administrative tasks, and Project Coordinator coverage as needed.

Benefits

• Employer-paid medical coverage: the company covers 100% of the employee-only premium for its base medical plan.
• Dental coverage.
• Vision coverage.
• Company-sponsored $25,000 life insurance.
• 401(k) with a 4% company match.
• Paid time off and paid holidays starting on Day 1.
• Supportive team culture with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed