Service Coordinator

MFA Oil Company • Osage Beach, MO

22d • $16

About The Position

Big O Service Coordinators coordinate shop operations and perform sales and operational duties accurately and promptly in accordance with company programs, policies, and procedures. The role includes promoting products and services, handling customer transactions and communications, assisting with shop maintenance and vehicle services, receiving merchandise, and supporting employee training. Employees may also be expected to perform other duties as assigned.

Requirements

• At least 17 years of age, with parental consent if applicable.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Accuracy and thoroughness to ensure quality work.
• Ability to perform basic mathematical calculations, including making change.
• Ability to safely operate vehicles with automatic and manual transmissions.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Willingness and ability to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Willingness and ability to comply with personal protective equipment (PPE) regulations.
• Vision, hearing, speech, and ability to detect odors.
• Ability to remain stationary, standing and/or driving, for up to nine hours per shift.
• Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Valid driver’s license.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• One year or more of experience in an automotive shop environment.
• Strong verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work at a fast pace.
• Sales abilities.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.

Responsibilities

• Inspect vehicles and review owner’s manual maintenance requirements to prioritize and promote needed products and services to customers and management.
• Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
• Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
• Conduct accurate sales transactions and notify a supervisor of sales, cash, or operating discrepancies.
• Manage ticket average and profitability and assist the store manager in meeting company expectations.
• Receive and dispatch telephone calls in accordance with company policy.
• Provide friendly customer service and handle questions and complaints courteously and efficiently.
• Clean, maintain, and store tools and equipment to protect company assets.
• Clean facilities and maintain the internal and external appearance of the store to Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions and move vehicles to and from service areas as needed.
• Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; properly torque wheels; check and fill fluids; and check and replace filters and lights.
• Check in vendors, receive merchandise, and stock shelves.
• Complete daily Today’s Class Technician and other required training on time.
• Assist with training new employees as needed.
• Follow company and position-specific policies and procedures and perform other duties as assigned.

Benefits

• Competitive wages.
• Paid time off.
• Paid company holidays.
• Opportunity for eligible employees to participate in company success through profit sharing and/or performance incentives.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance program.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match and pre-tax and Roth options.
• On-the-job training and professional development.
• Educational expense assistance for employees pursuing education aligned with their employment within the company.
• Opportunities for internal advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed