Service Coordinator

J. F. Ahern Co.•Fond du Lac, WI

18d

About The Position

Ahern is hiring a Service Coordinator in Fond du Lac, Wisconsin. This centralized role supports customers and internal departments across the service business, working with service operations, central services, and customers to support key business processes and deliver exceptional customer service. The position involves supporting large and multi-region customers, managing customer portals and compliance requirements, maintaining records and documentation, and supporting healthcare reporting requirements. The role suits someone who enjoys investigating issues, asking questions, building partnerships, and finding solutions.

Requirements

1–3 years of administrative, customer service, or office support experience.
Strong organizational and communication skills.
Excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office.
Aptitude to learn customer portals, databases, and other business applications.

Responsibilities

Support customers and internal departments across the service business.
Collaborate with service operations, central services, and customers to support business processes and provide customer service.
Support large and multi-region customers.
Manage customer portals and compliance requirements.
Maintain records and documentation.
Support healthcare reporting requirements.
Investigate issues, build partnerships, and find solutions.

Benefits

401(k) match.
Health benefits.
Bonus programs through which a significant portion of company profits is shared with employees.
Generous paid time off, with the opportunity to buy additional time off.
Paid maternity and paternity leave.
Free, full-service mental health care for employees and their families.
Access to on-site fitness centers.
Personal development funds.
Education assistance, training programs, and development opportunities.
Hybrid and flexible schedules.