Service Coordinator

Hitachi•Kansas City, MO

56d•Onsite

About The Position

Hitachi Global Air Power is seeking a Service Coordinator to join their team in Kansas City, MO. This role is crucial for ensuring customer satisfaction by managing incoming service requests, processing job closures, and supporting the scheduling of technicians. The company focuses on providing consultive design, expert field service, and excellent customer support to help businesses maximize productivity and reliability. Hitachi Air Centers emphasizes building strong customer relationships and acting as trusted partners to businesses across various industries.

Requirements

Minimum of 3 years’ experience with administration functions.
Proficiency in Microsoft products.
Process driven- assertive.
Self-starting.
Analytical thinking.
Demonstrated ability to solve problems with customer satisfaction as a focus.
Excellent communication skills both verbal and written.
Ability to multitask- manage multiple projects.
Goal-oriented.
Customer focused.
Drive to succeed.
Team player.

Nice To Haves

Associate’s degree a plus.
High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements).
Field Service experience on Sullair products a plus.
Familiar with SAP ERP and Salesforce CRM a plus.

Responsibilities

Answering incoming calls to the service department.
Handling internal and external customer inquiries as they pertain to specific work orders, jobs, projects.
Preparing service quotes based on internal and external customer needs.
Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
Scheduling service visits to ensure PM Agreement commitments are met.
Coordinating calls with customers verbally and through email to ensure customer expectations are met and they are informed of project/service job progress.
Closing field service and shop jobs/projects by capturing all required information (service labor hours, parts consumed, costing).
Reconciling work orders against actual costs.
Submitting completed work orders to accounting for invoice processing.
Assisting in scheduling field and shop technicians to specific jobs or projects.
Inputting work order data into the ERP system.
Tracking assigned projects to ensure completed timecards and work orders are submitted by technicians in a timely manner.
Working with Parts Coordinators to determine costing and availability of outsourced parts for quoting and scheduling work.
Performing other duties as required to support customer satisfaction.
Communicating with all departments within HAC, including Parts and Sales.
Assisting in covering for other team members when needed.