Service Coordinator

MyPath•West Bend, WI

48d•Hybrid

About The Position

Homes for Independent Living (HIL), a MyPath company, provides a variety of service models in different residential settings, supporting individuals with individualized service plans that address needs ranging from high personal care to complex behavioral challenges. The Service Coordinator (SC) is responsible for ensuring the delivery of outlined client services for multiple programs, supervising direct reports, overseeing the operations of assigned households, and acting as the primary liaison between guardians, clients, and HIL.

Requirements

High School Diploma or equivalent
Valid Wisconsin driver’s license with a minimum of 3 years of acceptable driving record
Personal vehicle with insurance
3 years experience in long term care setting
2 years supervisory experience
Excellent communication and organizational skills
Flexibility, autonomy, responsiveness, and a high level of initiative
Ability to travel to different work locations, training sessions, and meetings

Nice To Haves

Bachelor’s preferred

Responsibilities

Develop and manage individual service plans (ISP) for assigned clients
Ensure delivery of services outlined in ISP for client population across multiple programs
Respond to program emergencies including those outside normal business hours
Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatments
Serve as primary contact for hospital staff regarding emergency treatments and hospital stays
Oversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning
Perform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action
Manage client funds and valuables in a responsible manner