Service Coordinator

WESLEY WOODS SENIOR LIVING INC•Atlanta, GA

19d•$27 - $32

About The Position

Under the direct supervision of the Executive Director, Residential Administrator, or designee, the Service Coordinator develops and links social service provider organizations with residents of a retirement community and their families. The role consults with families, residents, and community management as needed and helps provide a dignified, respectful, resident-centered environment. The position provides case management, intake, and referral services; builds relationships with community agencies and service providers; develops case plans and resident support networks; and educates residents and staff about services, aging, and resident responsibilities. The role maintains knowledge of applicable regulations and attends continuing education as required.

Requirements

College degree in Social Work, Gerontology, Psychology, or Counseling.
Two or more years of experience in social services delivery; senior-citizen experience is preferred.
Demonstrated knowledge of the aging process, elder services, disability services, and support services for older adults.
Basic knowledge of Medicare and supplemental insurance programs.
Proficiency in Microsoft Office products.
Ability to read, write, and follow written and oral instructions in English.
Excellent communication skills.
Ability to multitask and stay organized.

Nice To Haves

Supervisory or management experience.
Experience in a retirement community.
Experience working with senior citizens.

Responsibilities

Provide general case management, intake, and referral services to residents in a senior living environment.
Establish linkages with community agencies and service providers, negotiate service pricing, and maintain a provider directory for staff and residents.
Develop collaborative support efforts involving families, friends, volunteers, and community resources.
Refer and link residents to community services, including case management, personal assistance, homemakers, meals-on-wheels, transportation, counseling, occasional visiting nurses, preventive health screening and wellness services, and legal advocacy.
Develop case plans in coordination with community assessment services.
Keep the management team informed about aging in place and service coordination to expand understanding of aging and improve work with residents.
Train residents in their obligations as residents or coordinate such training.
Educate residents about available services, application procedures, and client rights.
Help residents build informal support networks with other residents, family, and friends.
Maintain current knowledge of federal and state regulations and attend continuing education classes as required.
Demonstrate a continued professional work ethic and behavior.
Perform additional responsibilities as assigned.