Service Coordinator for Home Care

Beulah Home Care LLC•Mason, OH

28d•$21 - $24•Onsite

About The Position

Beulah Home Care LLC is seeking an outgoing, ambitious, motivated, and forward-thinking Service Coordinator to join its growing home care agency in Mason, Ohio. The role focuses on acquiring and onboarding new cases, managing the intake pipeline and follow-up process, and resolving outstanding matters to ensure successful case closure. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.

Nice To Haves

Previous experience in home care or health care.
Experience in program management, case management, private pay, Medicaid, or waivers.

Responsibilities

Oversee intake for new clients, ensuring timely and accurate eligibility verification and service setup.
Receive and review referrals, verify eligibility for waiver services, and confirm active service authorizations with the relevant county.
Conduct intake assessments to gather information about clients’ care needs, medical history, preferences, and support networks.
Coordinate with families, county coordinators, and medical providers to complete required intake documentation within applicable DODD, Medicaid, Medicare, and private insurance timeframes.
Ensure intake documentation is accurately filed in the client’s record before the first service delivery date.
Attend county-level team meetings or care conferences for assigned clients as required.
Serve as the primary escalation point for service delivery issues, disputes, or authorization delays affecting clients.
Follow Beulah Home Care LLC standard operating procedures and comply with applicable federal and Ohio state regulations.
Bring in and onboard new cases through platforms and other means, monitor case progress and follow up on next steps, and ensure cases are successfully closed with the client and agency staff.