Home Care Coordinator

America's Home Health Services•Erie, PA

About The Position

America's Home Health Services is seeking a positive, organized, and energetic Home Care Coordinator to support daily operations and help ensure consumers receive needed care, caregivers feel supported, and teams stay connected. The position involves coordinating care and schedules, supporting consumers and caregivers, and communicating with families and internal teams in a fast-paced environment. The company emphasizes meaningful work, employee support, career development, and opportunities to grow.

Requirements

Highly organized and able to manage multiple priorities.
Strong communication skills and enjoyment of interacting with people.
Ability to think quickly and remain calm under pressure.
Customer-service-oriented, friendly, and professional approach.
Comfort with technology and ability to learn new software systems.
Dependable, accountable, and proactive.
Team-oriented and willing to help others succeed.

Nice To Haves

Experience in scheduling, customer service, home care, or healthcare coordination.

Responsibilities

Use scheduling software and technology to coordinate consumer care and manage daily schedules.
Schedule caregivers for new assignments, ongoing cases, and last-minute call-offs or replacements.
Provide customer service to consumers, caregivers, families, and internal team members.
Manage a multi-line phone system with professional, friendly, and efficient communication.
Respond to consumer and caregiver questions, concerns, and scheduling needs with patience and professionalism.
Work with recruiting, sales, branch leadership, and other departments to coordinate services.
Maintain accurate scheduling records, documentation, and communication.
Solve problems and help keep daily operations moving.
Take ownership of responsibilities and contribute to the team's overall success.