Home Care Coordinator

Senior Care Partners C.E.•Kalamazoo, MI

10d

About The Position

The Home Care Coordinator oversees daily home care operations, supports a team of Personal Care Assistants (PCAs), and collaborates with the Interdisciplinary Team (IDT) to provide high-quality, person-centered care. Working under the supervision of the Assistant Home Care Services Manager, this hands-on leadership role combines coordination, field support, team development, and interaction with participants. The coordinator organizes PCA workflows and assignments, supports participant care and documentation, conducts supervisory visits, contributes to care planning, and helps ensure staff training and compliance. The role also provides on-call support when assigned and assists during emergency or disaster situations. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with willingness to work beyond normal hours required.

Requirements

High school diploma required.
At least 2 years of professional leadership experience, or equivalent education and relevant work experience.
CNA certification or willingness to complete PCA training provided by Senior Care Partners PACE.
At least 1 year of experience working with elderly, frail, or long-term care populations.
Strong written, verbal, and interpersonal communication skills.
Detail-oriented with excellent problem-solving abilities.
Ability to build team cohesion, coach others, and promote a positive culture.
Proficiency with MS Office, including Word, Outlook, PowerPoint, and Excel.
Ability to work independently and make decisions when needed.
Patient, tactful, compassionate, and resilient approach, including in challenging situations.
Must be fully vaccinated or willing to become vaccinated against influenza, MMR, varicella, Tdap/Td, COVID-19, and hepatitis B.
Must meet CMS competency standards before working independently.
Must be willing to work beyond normal hours.
Must be comfortable working in varied home environments and all weather conditions.

Nice To Haves

Associate degree preferred.

Responsibilities

Oversee and organize PCA workflows to ensure consistent, high-quality participant care.
Assign daily tasks, breaks, and mealtimes for PCAs.
Provide coverage for PCA responsibilities when needed and troubleshoot issues in the field.
Coordinate delivery of supplies with the IDT; order and manage department supplies.
Conduct supervisory visits to participant homes to ensure care standards are met.
Support new and prospective participants as they acclimate to P.A.C.E. services.
Ensure accurate and timely care documentation in the EMR.
Deliver start-of-care information to participants and caregivers.
Represent PCAs at IDT and PCT meetings, enter meeting notes into the EMR, and support care planning.
Collaborate with departments to provide a seamless, participant-centered care experience.
Lead the PCA team in home care settings and provide coaching, problem-solving, and real-time field assistance.
Help develop policies, procedures, and protocols that strengthen home care delivery.
Manage payroll for direct reports and ensure timely training and compliance.
Offer evening and weekend on-call support when assigned.
Assist during emergency or disaster situations.
Uphold the organization's values of compassion, integrity, teamwork, and excellence.