Home Care Coordinator

Epic • Brandywine, MD

2d

About The Position

The Home Care Coordinator coordinates client care services, caregiver scheduling, compliance monitoring, referral relationship management, and operational support to help ensure exceptional service delivery. The role is a key link among clients, caregivers, referral sources, and leadership, supporting organizational growth while maintaining regulatory compliance and quality standards.

The coordinator works collaboratively with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners to support EPIC’s home healthcare services. The role also ensures caregivers use EPIC’s existing database structure as required by regulation and helps ensure in-home care services operate smoothly.

The position has core hours of 8:30 a.m. to 4:30 p.m., with a home-based/mobile daily job site and 40% travel. Some weekend and extended weekday hours may be required, including during inclement weather.

Requirements

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and healthcare database systems.
• Ability to maintain confidentiality and professionalism.
• Customer-service orientation and strong relationship-building skills.
• Detail orientation and strong auditing and documentation review capabilities.
• Strong critical-thinking skills.
• Adaptability and flexibility in changing environments.
• Ability to collaborate across EPIC programs and departments and work effectively as part of a team.
• Ability to prioritize, multitask, and meet deadlines while complying with internal and external agency rules and regulations.
• Ability to manage one's own time and the time of others.
• Responsibility and accountability for one's own actions.
• Excellent presentation, negotiation, and relationship-building skills.
• Ability to work independently with minimal supervision and be self-motivated.
• Dependable automobile and clean driving record.

Nice To Haves

• Associate degree in Healthcare Administration, Business Administration, Nursing, Human Services, or a related field.
• Equivalent combination of education and experience may be considered.
• At least 2 years of experience in home health care, healthcare coordination, scheduling, staffing, or healthcare operations.
• Experience with caregiver management systems and electronic health record platforms.
• Knowledge of home care regulations and compliance requirements.

Responsibilities

• Coordinate client care services.
• Coordinate caregiver scheduling.
• Monitor compliance.
• Manage referral relationships.
• Provide operational support to ensure exceptional service delivery.
• Serve as a link between clients, caregivers, referral sources, and leadership.
• Collaborate with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners.
• Ensure caregivers use EPIC’s existing database structure as required by regulation.
• Support smooth operation of EPIC’s in-home care services.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree