Service Coordinator (12-Month Contract)
Levitt-Safety•Fort McMurray, AB
•Onsite
About The Position
Levitt-Safety is seeking a highly organized Service Coordinator to join our Fort McMurray branch on a 12-month contract. In this fast-paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide exceptional customer support. Reporting to the Service Administration Supervisor, you will play a key role in ensuring the smooth delivery of service operations. The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while working with service technicians and customers.
Requirements
- Minimum of 2 years' experience in service administration, scheduling, dispatch, or customer service.
- Strong administrative coordination and data entry experience.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Comfortable working with multiple systems and technology platforms.
- Excellent communication skills and a professional telephone manner.
- Ability to thrive in a fast-paced environment and effectively manage urgent service requests.
- Positive attitude, strong teamwork skills, and a willingness to learn.
Nice To Haves
- Experience scheduling technicians or coordinating service work is considered an asset.
Responsibilities
- Provide exceptional customer service to customers and technicians regarding products, services, and service requests.
- Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs.
- Maintain accurate data entry across work orders, customer records, service documentation, and internal systems.
- Manage calendars and coordinate service appointments with technicians and customers.
- Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment.
- Assist with purchase orders, parts ordering, and warehouse transfers to support service operations.
- Prepare quotes and communicate service order details with technicians and warehouse teams.
- Maintain organized records, including work orders, customer accounts, purchase orders, and inventory documentation.
- Perform administrative duties such as data entry, scanning, filing, and document management.
- Support the implementation and training of new service software.
- Assist with internal projects and administrative tasks that support branch operations.
Benefits
- Opportunity to gain valuable experience with an established Canadian leader in safety
- Work alongside a collaborative and supportive team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
