Service Coordinator

Tony's Plumbing • Modesto, CA

20d • Onsite

About The Position

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator to manage the daily service schedule and help technicians, customers, and operations run smoothly. The role involves assigning technicians to calls based on their skills, location, urgency, and customer needs; preparing technicians with relevant job and customer information; and adjusting schedules when appointments change or jobs run long. The coordinator also communicates with customers, responds to inbound calls and concerns, and follows up on estimates, memberships, and other opportunities to schedule appointments.

The Service Coordinator partners with the Service Manager to support technician performance and daily operations. The role includes ensuring service calls are documented, coded, invoiced, and closed out in ServiceTitan, maintaining accurate customer records, and assisting with job costing and administrative work, including Project Coordinator coverage as needed. Success means productive technicians, informed and well-served customers, efficient schedules, and accurately closed-out service calls.

Tony’s Plumbing, Heating & Air has served customers since 1994 and describes its culture as professional, growth-minded, supportive, and grounded in trust, accountability, and excellence. Home service experience is not required; the company will train the successful candidate on the trade and ServiceTitan. This is an on-site position, Monday through Friday, 7:00 AM–4:00 PM, with occasional overtime. Pay is $23–$27 per hour, depending on experience.

Requirements

• 1–2+ years of experience in a fast-paced, customer-facing coordination role.
• Experience with scheduling, reservation, POS, or CRM software.
• Comfort using Microsoft Office, with strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving ability and capacity to work independently and as part of a team.

Nice To Haves

• Home services experience.
• Experience in restaurant management, hotel front desk, event planning, service coordination, dispatch, or a call center.
• ServiceTitan experience; training is available.

Responsibilities

• Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency.
• Match technicians to service calls based on skills, location, urgency, and customer needs.
• Adjust schedules when challenges arise, jobs run long, or appointments change.
• Prepare technicians for calls with customer history, equipment information, open estimates, and other relevant details.
• Communicate with customers about appointments, arrival times, delays, and changes.
• Handle inbound calls professionally, resolve customer concerns, and provide a positive customer experience.
• Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments.
• Partner with the Service Manager to support technician performance and daily operations.
• Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan.
• Maintain accurate customer records and assist with job costing and administrative tasks.
• Provide Project Coordinator coverage as needed.

Benefits

• Employer-paid medical coverage: 100% of the employee-only premium for the base medical plan.
• Dental coverage.
• Vision coverage.
• Company-sponsored $25,000 life insurance.
• 401(k) with a 4% company match.
• Paid time off starting on Day 1.
• Paid holidays starting on Day 1.
• Supportive team culture with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed