Service Coordinator

Yancey Bros. Co. • Jefferson, GA

18d

About The Position

Yancey Bros. Co. is seeking a Service Coordinator to serve as the primary hub for the service department. The role coordinates repair work with customers and technicians, pays invoices, and provides administrative support. The position takes place in both an office and shop setting.

The Service Coordinator schedules and discusses repair services, keeps customers updated about services and invoices, communicates service-related issues to management, dispatches field service technicians, maintains work orders and service history, and supports accounts payable by creating purchase order numbers and coding invoices. The role also requires following company safety procedures and completing other administrative duties assigned by the manager.

Successful candidates have administrative experience, provide a strong customer experience, solve problems effectively, and work independently. Yancey Bros. Co. values safety, integrity, teamwork, excellence, and a sense of urgency.

Requirements

• High school diploma or equivalent.
• At least two years of experience as an administrative assistant or in a similar role.
• Proficiency with Outlook, Excel (including formulas, charts, and graphs), Word, and PowerPoint.
• At least two years of experience assisting customers with accounts in person and over the phone.
• Ability to provide a superior customer experience, solve problems, and work independently.
• Ability to work in both an office and shop setting.

Nice To Haves

• One year of experience as a Service Coordinator or Service Writer in the automotive, truck, or heavy equipment industry.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide customers with updates about services and invoices in person and over the phone.
• Communicate invoicing issues, customer complaints, and technician needs to management.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.
• Follow Yancey Bros. Co. safety procedures and standards.
• Perform other administrative duties as assigned by the manager.

Benefits

• Competitive compensation and individual bonus opportunities.
• 401(k) plan with a strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.
• Technician tool allowances.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED